SPHINX TOURS – PRIVACY POLICY

Your Privacy

Sphinx Tours Hurghada & Sharm respects your privacy and only collects personal information that is necessary to manage your booking, provide your booked services and communicate with you about your trip.

Information We Collect

When you make a booking, we may collect information including your name, email address, telephone number, nationality, hotel and room details, passenger information, flight details and other information required to arrange your excursion or transfer.

For certain excursions, we may also require passport information or a copy of the passport photo page where this is required by local authorities for permits or permissions.

How We Use Your Information

Your information may be used to:

  • Process and manage your booking.
  • Contact you regarding your booking, pick-up time or important trip information.
  • Arrange transport, excursions and other services included in your booking.
  • Obtain required permits or permissions.
  • Provide necessary booking information to the relevant driver, guide, boat operator or activity provider.
  • Deal with enquiries, booking changes or customer service matters.

We only share information that is reasonably necessary to provide the service you have booked or where we are required to do so by law or local authorities.

Payments

Online payments are processed securely by our payment providers. Sphinx Tours does not receive or store your full card details.

Passport Information

Where passport copies or details are required for an excursion, they are collected solely for the purpose of arranging the necessary permissions or fulfilling local authority requirements and should not be used for marketing purposes.

Third-Party Providers

Some excursions and services are operated with trusted local suppliers. Where necessary, relevant booking information may be shared with these providers so that they can deliver the service you have booked.

Third-party services may have their own privacy policies and data-processing practices.

Marketing

We will not add you to marketing communications simply because you have made a booking. Where marketing consent is requested, you can choose whether or not to provide it and can withdraw your consent at any time.

Keeping Your Information

We retain booking and transaction information for as long as reasonably necessary for business, accounting, legal and regulatory purposes. Information that is no longer required will be securely deleted or disposed of where appropriate.

Your Rights

Depending on where you live, you may have rights relating to the personal information we hold about you, including requesting access to, correction of or deletion of your information where applicable.

If you have a question about your personal information or would like to make a privacy request, please contact us.

Contact

Sphinx Tours Hurghada & Sharm
Email: sphinxtourshurghada@gmail.com
Telephone/WhatsApp: +44 7444 172896
Website: www.sphinxtours.net

By using our website or making a booking, you acknowledge that your personal information will be handled as described in this Privacy Policy.